ph111's Privacy Policy — Your Data Is Our Responsibility

1 Types of Information Collected

When you register on the ph111 platform, carry out transactions, or use our services, we collect various types of information. This information is used to provide you with the best possible service and to ensure the security of the platform.

a) Information You Provide Directly

• Full name, email address, and mobile number.
• Date of birth (for age verification — only users aged 21 and above may use the platform).
• Password (stored in hashed form — never readable in plain text).
• Payment-related information: transaction details via bKash, Nagad, Rocket, or bank transfer.
• Any messages or information provided when contacting us.

b) Automatically Collected Information

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Browsing behavior such as which pages you visited and how long you stayed.
• Cookies and local storage data.
• Login date, time, and session details.

c) Identity Verification Information (KYC)

In certain situations, ph111 may request identity documents or other verification materials for the purpose of financial security and fraud prevention. This information is used solely for the verification process and is stored with the highest level of security.

2 Purpose of Data Collection

ph111 collects and uses your information only for specific and legitimate purposes. The purposes are detailed below:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To successfully complete deposit and withdrawal requests.
• Customer Support: To resolve your issues via live chat or email.
• Security and Fraud Prevention: To detect and prevent unusual transactions or suspicious activity.
• Responsible Gaming: To monitor user behavior and promote responsible gaming.
• Platform Improvement: To improve service quality and add new features.
• Legal Obligations: To comply with applicable laws and regulations.
• Communication: To send important updates, security alerts, and relevant information.

We do not use your information beyond the purposes listed above. If we need to use your information for any new purpose, you will be notified in advance.

3 Data Storage and Security

ph111 treats the security of your personal information as its highest priority. We use industry-standard technologies and processes to ensure your information cannot be accessed by any unauthorized party.

Security Measures

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Restricted Access: Only authorized staff may access user data, and only when required for a specific purpose.
• Regular Security Reviews: Systems are regularly tested to identify potential vulnerabilities.
• Data Backup: Regular backups are taken to keep data safe and available without interruption.

Retention Period

Necessary information is retained for as long as your account remains active. If your account is closed or a deletion request is made, only what is required under legal obligations will be kept. All remaining data will be securely deleted within the designated timeframe.

4 Sharing Information with Third Parties

ph111 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

a) Service Provider Partners

Limited information may be shared with selected and contracted partners for payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and customer support. These partners are required to use the information only for the designated task.

b) Legal Requirements

Information may need to be disclosed under a court order, government agency investigation, or other legal obligation. In such cases, only the information legally required will be provided.

c) Fraud Prevention

Cooperation with relevant investigative authorities may be necessary to prevent cybercrime or financial fraud.

Important: Outside the circumstances listed above, we do not transfer your information to any advertising companies, data brokers, or other commercial parties.

5 Cookie Policy

The ph111 website uses cookies to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences (such as language).
• Analytics Cookies: To understand which parts of the site are used most — this data is completely anonymous.

You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some parts of the platform to not function properly.

6 Protection of Payment Information

Your financial information is handled with the highest level of security. Transactions on the ph111 platform are carried out via bKash, Nagad, Rocket, and bank transfer.

• All payment information is protected with end-to-end encryption.
• We never store full bank account numbers or PIN/password details.
• Payment processing partners follow industry-standard security protocols.
• Suspicious transactions are automatically monitored and held if necessary.

A minimum deposit of ৳300 and a minimum withdrawal of ৳500 apply. Withdrawals are generally processed within 15 minutes to 2 hours.

7 Your Rights

ph111 believes you should have full control over your information. Your rights are detailed below:

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

8 Protection of Minors

ph111 strictly enforces an age limit of 21 and above. This platform is for users aged 21 or older only. We do not knowingly collect information from minors.

If we are informed that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

Parents or legal guardians are requested to contact us immediately at [email protected] if they suspect that a minor in their care is using this platform.

9 Data Transfers and Boundaries

ph111 primarily serves users in Bangladesh. Your information may be stored on servers in various locations as required for technical operations.

Regardless of where the data is stored, the security standards and safeguards set out in this Policy will always apply. Appropriate agreements and security measures are ensured before sharing data with any third-party service provider.

10 Policy Changes and Updates

ph111 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Post a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the Policy.

Continued use of the platform after any changes will be considered acceptance of the revised Policy. If you do not agree with the new Policy, you may request that your account be closed.

11 Responsible Gaming and Data Protection

ph111 is committed to responsible gaming. To this end, we may monitor user gaming behavior and provide assistance when needed. This monitoring is carried out entirely for the benefit of the user, and this information is not shared with any third party.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through the following:

• Live Chat: Use the platform's live chat feature for instant support 24/7.
• Email: [email protected] — We respond in both Bengali and English.

Our privacy team will review your request as quickly as possible and take appropriate action. We care about your privacy and respect your trust.